FAQs

💬 Frequently Asked Questions

1. Are Ornalux gemstones real?

Yes. Every Ornalux piece features certified Moissanite gemstones with VVS clarity, D Color, and excellent cut — hand-selected to deliver unmatched brilliance and sparkle that rivals natural diamonds. Each stone can pass a professional diamond test.

2. What materials are your jewelry made of?

Our pieces are crafted from premium 925 sterling silver and finished with18K gold or white gold plating (2.5–3.0 microns) for lasting radiance and durability. Every piece is hypoallergenic, nickel-free, and safe for sensitive skin.

3. Will my jewelry tarnish or fade?

No. Our rhodium and 18K gold finishes are up to 100x thicker than industry standards, providing superior resistance to tarnish and wear. With proper care, your Ornalux jewelry will maintain its shine for years to come.

4. Does Ornalux offer a warranty?

Absolutely. Every Ornalux piece is backed by our Lifetime Warranty. If your Moissanite ever loses its brilliance, clarity, or shows a defect in craftsmanship, we’ll repair or replace it — our commitment to lasting quality and care. ✨

5. Is Ornalux Moissanite environmentally friendly?

Yes. Our Moissanite gemstones are ethically sourced and lab-created, making them conflict-free and eco-friendly — a sustainable alternative to mined diamonds.

6. How long will my order take to arrive?

We process and ship all orders within 2 business days.
Estimated delivery times:

USA & Canada: 8–12 business days
UK, EU & UAE: 8–13 business days
Australia: 9–14 business days

You’ll receive a tracking number once your order ships.

7. Can I track my order?

Yes! Every order includes free tracking. Once your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.

8. What is your return policy?

We offer a hassle-free return or exchange within 30 days of delivery. If your item doesn’t fit or you’re not completely satisfied, contact us — we’ll make it right.

9. How do I find my ring size?

All Ornalux rings are true to U.S. standard sizes. We’re size-inclusive and offer a wider range than most jewelers — because love isn’t one-size-fits-all. 💍
Not sure of your size? Check your ring size here .

10. Do you offer gift packaging?

Yes! Every Ornalux order is elegantly packaged in a jewelry box, perfect for gifting.

11. How do I care for my Ornalux jewelry?

Gently clean your piece with a soft cloth and avoid exposure to harsh chemicals or salt water. Store it in its box when not in use to preserve its shine.